What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Had been looking for a good hearing specialist for some time and heard about Willoughby Hearing. I was immediately was impressed with the initial greeting from the receptionist to Rachel the audiologist. She patiently explained my options, was thorough and friendly. I wouldn’t go to anyone else and I’ve been...

Anamaria Andujar, on Google

I went in to have a hearing consultation. It was good ☺️. 👍 The exam was gentle and the explanation was clear, all the personale were friendly and helpful. I am returning soon.

Harphorse Horse (Harphorse), on Google

I love it here. The staff is very friendly and good at their jobs. And you get to watch on the camera while they clean out your ears. Big fan of the yearly maintenance plan.

Jenn Lantrip, on Google

My experience at Willoubys Hearing Clinic was the most pleasant experience I have had in a very long time. Everyone was professional, kind, accommodating and knowledgeable. Explained each procedure very carefully. I was comfortable during the whole process.

Wanda Hindmarsh, on Google

I had a great experience at Willoughby. From the sweet receptionist to my exam with Rachel, everyone was very kind, professional and knowledgeable. I brought my two toddlers to my appointment and they were so accommodating to the kids and even had activities for them to do while I had...

Lisa Nguyen, on Google

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