What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have been a patient at the Willoughby Hearing location in North Plains for a couple of years now and I just want to share about how pleased I am with the care that is shown to me whenever I come in for treatment or just have a question about...

Ginger Childs, on Google

Rachel brings exceptional service and professionalism to her practice. It never fails that I leave my appointment with better hearing than when I arrived. I feel confident that my COVID-19 risk is minimal due to her good techniques of cleaning her instruments and premises from her previous patient. I know...

Cindy Berry, on Google

Service today was prompt, complete, excellent. Follow-up was scheduled. Provider has/is always upbeat and positive and solved past issues by repairing or reprogramming hearing aids.

Elaine Ledbetter, on Google

Dr. Sours has provided excellent service. Her sincere interest in the details of my hearing loss and knowledge of different hearing aids gives me great confidence I have had many opportunities to get to know other audiologists. They have provided a range of competencies, some good, some less so. While...

Michael Dove, on Google

Rachel is a kind considerate audiologist who takes wonderful care of me(others too I bet). I've been seeing her since the moved from Beaverton to North Plains and would recommend them to all.

Jon Johnson, on Google

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