What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

This is the place to go for hearing solutions! I was unaware that the wax buildup in my ears was contributing to my hearing problems until Rachel cleaned out my ears. I still need hearing aids but, I am able to hear better than before!!!

Linda Pierce, on Google

I want to thank Rachel for jamming me in. Receptionist, Shelleen (sp?) made me feel welcome immediately. I have made an appointment to follow up on the adjustments made to my Starkeys and look forward to getting the fit and adjustments dialed in as much as possible. The hearing aids...

JG Bergman, on Google

Rachel was so knowledgeable about hearing AIDS .she was so nice and took her time explaining everything and made me feel welcome thank you for that experience can't wait to get new hearing aids.

Kathleen Wright, on Google

They were very thorough and helpful. They really listened to my concerns and treated me with respect. . Overall a great experience.

Cindy Cayton, on Google

I was sent to Willoughby in North Plains by my insurance approximately 3 years ago. I have had a great experience with Rachel. She is professional, friendly and always helpful. The location is a bonus but Rachel makes the experience pleasant.

Clara Vandehey, on Google

Schedule Your Free Consultation

Schedule Now