What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Dr. Sours has provided excellent service. Her sincere interest in the details of my hearing loss and knowledge of different hearing aids gives me great confidence I have had many opportunities to get to know other audiologists. They have provided a range of competencies, some good, some less so. While...

Michael Dove, on Google

I have nothing but good service in this North Plains office. It is close to home, the people are knowledgeable and they are through in their exams. I have even brought my mom in for new hearing aids since the ones she has were not fitted properly by another company...

Joanne Ostlund, on Google

My hearing aids work , l am looking for better insurance to pay for hearing devices so l won't have out of the pocket payment.

Steve Fellas, on Google

I have been a patient here for several years and have always had excellent personal service through several different hearing devices. In January 2020 I purchased the Via AI devices by Starkey. These are absolutely amazing hearing aids powered by the Thrive Hearing Control App connected to an Apple iPhone...

Susan & Barney Kliks, on Google

We are so Blessed and happy to find a company that still knows what real care for your customer, and customer service is all about. As a retired professional I know when someone has a heart for doing the right thing, and going the extra mile. Rachael is amazing in...

Barbara J Nordyke, on Google

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