Our Staff

Rachel Sours, HAS

Rachel Sours, HAS

Hearing Aid Specialist

Rachel Sours started her journey with Willoughby Hearing in 2006. She has worked in many roles serving patients and her fellow colleagues. She is passionate about getting to be that friendly voice on the phone and the warm face when patients come in. Rachel loves the Pacific Northwest and the art it provides. She loves getting to serve and to pay it forward. Rachel comes at everything giving it her all, as well as a very thoughtful approach. A positive, and most importantly, effective patient journey are paramount to what she strives for in the care her clinic provides.

Shelleen McAllister

Shelleen McAllister

Patient Services Coordinator

I am thrilled to be entering the workforce after 19 years and to be a part of the All American Hearing team. I started my career in retail and during that time acquired my degree in Accounting. I have been married for over 25 years. At the time that my husband was finishing graduate school, we decided to start a family. We have three beautiful children. I love nurturing my family and the responsibilities of being a homeowner. I have spent innumerable hours volunteering in our schools and the community. I am not the best conversationalist, but I truly care for people and enjoy listening to what they have to say and their experiences. I have a profound hearing loss and have worn hearing aids for over 12 years. I consider this an asset toward our patients in that I may better understand their experience and assist them on their journey to better hearing.

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Customer Reviews

Very nice and very professional. Explained things very well and gave us a good idea of our problems and needs.

Cynthia Keene, on Google

I have been a patient at the Willoughby Hearing location in North Plains for a couple of years now and I just want to share about how pleased I am with the care that is shown to me whenever I come in for treatment or just have a question about...

Ginger Childs, on Google

Shelleen and Rachel do an AMAZING job. Very thorough and informative visit. Highly recommend!

Don Ives, on Google

Another fine visit to my hearing aid specialist, Rachel in North Plains. She is very efficient, courteous and reliable, telling me what I need to know. Recently received a flyer in the mail "pushing" for trade-in of hearing aids for a NEW, Better, Faster, state of the art hearing aid....

Richard & Royce Couple, on Google

Had been looking for a good hearing specialist for some time and heard about Willoughby Hearing. I was immediately was impressed with the initial greeting from the receptionist to Rachel the audiologist. She patiently explained my options, was thorough and friendly. I wouldn’t go to anyone else and I’ve been...

Anamaria Andujar, on Google

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