Our Staff

Rachel Sours, HAS

Rachel Sours, HAS

Hearing Aid Specialist

Rachel Sours started her journey with Willoughby Hearing in 2006. She is passionate about patients feeling comfortable and confident over the course of their care, and is committed to the custom process each patient’s hearing loss deserves and needs.

She is a mother to three kids, married to a veteran and musician and has four beagles. She loves the Pacific Northwest and the art it provides so much that she has painted artwork of local landmarks for her own home. She loves getting to serve in and outside of work and applying the principal of paying it forward. Rachel is intimately affected with hearing loss in her family where four of her family members are also patients under her care. Here in North Plains, you are family.

Shelleen McAllister

Shelleen McAllister

Patient Services Coordinator

I am thrilled to be entering the workforce after 19 years and to be a part of the All American Hearing team. I started my career in retail and during that time acquired my degree in Accounting. I have been married for over 25 years. At the time that my husband was finishing graduate school, we decided to start a family. We have three beautiful children. I love nurturing my family and the responsibilities of being a homeowner. I have spent innumerable hours volunteering in our schools and the community. I am not the best conversationalist, but I truly care for people and enjoy listening to what they have to say and their experiences. I have a profound hearing loss and have worn hearing aids for over 12 years. I consider this an asset toward our patients in that I may better understand their experience and assist them on their journey to better hearing.

Thomas Tran, HIS-T

Thomas Tran, HIS-T

Hearing Instrument Specialist Trainee

After graduating from Portland State University, I spent a few years as an English teacher in Vietnam where I also shadowed at a hearing clinic. There, I saw firsthand how much a patient’s life can improve with even a little bit of help with their hearing. Now that I am back in the US, I want to continue my journey in taking care of people’s hearing health.

I was born and raised here in the Pacific Northwest and have the caffeine content in me to prove it. I like doing volunteer work, taking trips to the coast, and rewatching the 2013 NFC championship.

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Customer Reviews

Great service. Appreciate the help with keeping my hearing aids in good condition. See you again in 3 months. Thanks

Diane Inskeep, on Google

Very caring and helpful every time I have been there.

Diane Sprenger, on Google

I am always treated with kindness and respect! It VERY obvious that I am valued as a customer.

Larry Jasper, on Google

I had a great experience at Willoughby. From the sweet receptionist to my exam with Rachel, everyone was very kind, professional and knowledgeable. I brought my two toddlers to my appointment and they were so accommodating to the kids and even had activities for them to do while I had...

Lisa Nguyen, on Google

I love it here. The staff is very friendly and good at their jobs. And you get to watch on the camera while they clean out your ears. Big fan of the yearly maintenance plan.

Jenn Lantrip, on Google

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