Our Staff

Rachel Sours, HAS

Rachel Sours, HAS

Hearing Aid Specialist

Rachel Sours started her journey with Willoughby Hearing in 2006. She has worked in many roles serving patients and her fellow colleagues. She is passionate about getting to be that friendly voice on the phone and the warm face when patients come in. Rachel loves the Pacific Northwest and the art it provides. She loves getting to serve and to pay it forward. Rachel comes at everything giving it her all, as well as a very thoughtful approach. A positive, and most importantly, effective patient journey are paramount to what she strives for in the care her clinic provides.

Shelleen McAllister

Shelleen McAllister

Patient Services Coordinator

I am thrilled to be entering the workforce after 19 years and to be a part of the All American Hearing team. I started my career in retail and during that time acquired my degree in Accounting. I have been married for over 25 years. At the time that my husband was finishing graduate school, we decided to start a family. We have three beautiful children. I love nurturing my family and the responsibilities of being a homeowner. I have spent innumerable hours volunteering in our schools and the community. I am not the best conversationalist, but I truly care for people and enjoy listening to what they have to say and their experiences. I have a profound hearing loss and have worn hearing aids for over 12 years. I consider this an asset toward our patients in that I may better understand their experience and assist them on their journey to better hearing.

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Customer Reviews

The staff was very friendly! I had a very enjoyable experience. I will recommend this place in the future and I will return.

Delinda Bergquam, on Google

Great place, very good people, proffenal in ever way. With them my hearing has improved 50%.

Stan Harrod, on Google

Very professional, presented to me as very caring, up front cost. Refreshing. Thank you Gene Teninty

Gene Teninty, on Google

Rachel brings exceptional service and professionalism to her practice. It never fails that I leave my appointment with better hearing than when I arrived. I feel confident that my COVID-19 risk is minimal due to her good techniques of cleaning her instruments and premises from her previous patient. I know...

Cindy Berry, on Google

I have been a patient at the Willoughby Hearing location in North Plains for a couple of years now and I just want to share about how pleased I am with the care that is shown to me whenever I come in for treatment or just have a question about...

Ginger Childs, on Google

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