Our Staff

Rachel Sours, HAS

Rachel Sours, HAS

Hearing Aid Specialist

Rachel Sours started her journey with Willoughby Hearing in 2006. She is passionate about patients feeling comfortable and confident over the course of their care, and is committed to the custom process each patient’s hearing loss deserves and needs.

She is a mother to three kids, married to a veteran and musician and has four beagles. She loves the Pacific Northwest and the art it provides so much that she has painted artwork of local landmarks for her own home. She loves getting to serve in and outside of work and applying the principal of paying it forward. Rachel is intimately affected with hearing loss in her family where four of her family members are also patients under her care. Here in North Plains, you are family.

Shelleen McAllister

Shelleen McAllister

Patient Services Coordinator

I am thrilled to be entering the workforce after 19 years and to be a part of the All American Hearing team. I started my career in retail and during that time acquired my degree in Accounting. I have been married for over 25 years. At the time that my husband was finishing graduate school, we decided to start a family. We have three beautiful children. I love nurturing my family and the responsibilities of being a homeowner. I have spent innumerable hours volunteering in our schools and the community. I am not the best conversationalist, but I truly care for people and enjoy listening to what they have to say and their experiences. I have a profound hearing loss and have worn hearing aids for over 12 years. I consider this an asset toward our patients in that I may better understand their experience and assist them on their journey to better hearing.

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Customer Reviews

I enjoyed the treatment I received today. Rachel was much more helpful than the last doctor. I can’t wait for my new hearing aids to get here.

Leola Weaver, on Google

They were friendly and very informative! I would recommend this office to all of my friends!

Delores Forney, on Google

Always great service.

Phil Berard, on Google

They were able to contact a doctor technician who was able to make adjustments on my hearing aids to lower high frequencies & I didn't know that was possible.

Kate McMillen, on Google

The folks at this location are caring and knowledgeable about the various kinds of hearing issues. I appreciate how willing they are to work *with* patients, not just push products at them.

Family Account, on Google

I lost the mic cover, so I dropped in and got a tuneup and a new cover FREE

Anthony Lobes, on Google

Roger and Irene Blamire, on Google

Overall great experience. They explained everything they were doing or about to do very well. They were very knowledgeable and helpful. We will follow up with them on a regular basis.

Milton. Plews, on Google

Great

Sandra Guyton, on Google

Rachel Sours was very personable and knowledgeable. She made me feel totally at ease from the beginning. She explained everything as the appointment progressed. I would highly recommend this office.

Melba Atwood, on Google

We Did not have an appointment, but they were willing to to take a look at my hearing aids and agreed to repair them. Wonderful ladies.

George Abott, on Google

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