Our Staff

Rachel Sours, HAS

Rachel Sours, HAS

Hearing Aid Specialist

Rachel Sours started her journey with Willoughby Hearing in 2006. She has worked in many roles serving patients and her fellow colleagues. She is passionate about getting to be that friendly voice on the phone and the warm face when patients come in. Rachel loves the Pacific Northwest and the art it provides. She loves getting to serve and to pay it forward. Rachel comes at everything giving it her all, as well as a very thoughtful approach. A positive, and most importantly, effective patient journey are paramount to what she strives for in the care her clinic provides.

Shelleen McAllister

Shelleen McAllister

Patient Services Coordinator

I am thrilled to be entering the workforce after 19 years and to be a part of the All American Hearing team. I started my career in retail and during that time acquired my degree in Accounting. I have been married for over 25 years. At the time that my husband was finishing graduate school, we decided to start a family. We have three beautiful children. I love nurturing my family and the responsibilities of being a homeowner. I have spent innumerable hours volunteering in our schools and the community. I am not the best conversationalist, but I truly care for people and enjoy listening to what they have to say and their experiences. I have a profound hearing loss and have worn hearing aids for over 12 years. I consider this an asset toward our patients in that I may better understand their experience and assist them on their journey to better hearing.

Customer Reviews

Dr. Sours has provided excellent service. Her sincere interest in the details of my hearing loss and knowledge of different hearing aids gives me great confidence I have had many opportunities to get to know other audiologists. They have provided a range of competencies, some good, some less so. While...

Michael Dove, on Google

I have nothing but good service in this North Plains office. It is close to home, the people are knowledgeable and they are through in their exams. I have even brought my mom in for new hearing aids since the ones she has were not fitted properly by another company...

Joanne Ostlund, on Google

My hearing aids work , l am looking for better insurance to pay for hearing devices so l won't have out of the pocket payment.

Steve Fellas, on Google

I have been a patient here for several years and have always had excellent personal service through several different hearing devices. In January 2020 I purchased the Via AI devices by Starkey. These are absolutely amazing hearing aids powered by the Thrive Hearing Control App connected to an Apple iPhone...

Susan & Barney Kliks, on Google

We are so Blessed and happy to find a company that still knows what real care for your customer, and customer service is all about. As a retired professional I know when someone has a heart for doing the right thing, and going the extra mile. Rachael is amazing in...

Barbara J Nordyke, on Google

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