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"comment": "Thank you, Jillian! We truly appreciate your kind words and are glad we could assist your mom with her hearing aid. It's wonderful to hear that our team's effort made a positive impact. Your recommendation means a lot to us!",
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"comment": "So above and beyond! My mom is not local but is staying with me in Hillsboro. She had a hearing aide that was not working. Willoughby\u2019s went out of their way to accommodate and fix her hearing aide. Kind, professional and timely. Highly recommend.",
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"comment": "Thank you, Helen, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Dean, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Albert! We appreciate your kind words about our team and are glad to hear you had a positive experience. We look forward to seeing you again soon!",
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"comment": "Very friendly and professional in all areas. Most thorough in explaining all aspects of hearing and corrective actions possible. The receptionist is exceptional, makes one want to return soon.",
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"comment": "Thank you, Homer! We're glad to hear you had a very good experience and appreciate your recommendation.",
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"comment": "Very good experience, and yes I bought a set of aids, I recommend this place",
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"comment": "Been going to Willoughby Hearing for years. Great customer service!",
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"comment": "Thank you, Jeff, for taking the time to leave a review. Your feedback is appreciated!",
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"comment": "Thank you, Martin, for taking the time to leave a review. We appreciate your feedback!",
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"comment": "Thank you, Lynn! We appreciate your kind words about Jeremy and Shaleen, and we're glad to hear you had a great experience with our staff in North Plains. Your feedback means a lot to us!",
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"comment": "Thank you, P, for taking the time to leave a review. We appreciate your feedback!",
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"comment": "Thank you, Charles! We're glad to hear that Jeremy made you feel comfortable and that you had an outstanding experience with us. Your feedback means a lot!",
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"comment": "Thank you, Vick! We're glad to hear you had a great experience, and we'll make sure to pass your appreciation to Jeremy.",
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"comment": "Awesome thank you Jeremy",
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"comment": "Thank you, Jeff! We appreciate your kind words about our professional staff and are glad you had a great experience. Your recommendation means a lot to us!",
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"comment": "Thank you, Betty! We're glad to hear that you feel well taken care of during your visits. Your satisfaction means a lot to us!",
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"comment": "Thank you, Cindy, for your kind words and recommendation! We appreciate your support and are glad you had a great experience with us.",
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"comment": "Thank you, Kathleen! We're glad to hear that Jeremy was able to assist you effectively. Your feedback is greatly appreciated!",
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"comment": "Thank you, Trout, for taking the time to leave a review. Your feedback is appreciated!",
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"comment": "Thank you, Gerri, for your kind words! We're so glad to hear about your positive experiences with us. It's our pleasure to help and support our clients in any way we can. Your appreciation means a lot to us!",
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"comment": "Thank you for your 5-star review! We are so proud of you and seeing how well you have done.",
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"comment": "Thank you for your 5-star review! We always enjoy your visits and we appreciate your trust. ",
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"comment": "Thank you for your 5-star review! We love what we do and are so happy to hear that you are hearing so much better. ",
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"comment": "Thank you, Roberta! We are all rooting for him. I admire your strength. Between you and I, we will get him there.",
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"comment": "Thank you for your 5-star review!",
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"comment": "Thank you for your 5-star review! Pop in anytime! We are always happy to see you and glad we could fix your problem right there on the spot. ",
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"comment": "Thank you for your 5-Star review, Linda Pierce! Thank you for trusting us and allowing us to help you on this journey. That wax can be a pesky bugger. We look forward to seeing you again soon. ",
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"comment": "Thank you for your review, Cindy Cayton! We are so glad that it felt thorough and was an all-around positive experience. We look forward to seeing you again soon.",
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"comment": "Thank you for your review, Katherine Hyneman! It is always a joy to see you and your family. Thank you for the surprises!",
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"comment": "Thank you for your review, Antonia Stewart! We love having you as a part of our Willoughby Hearing family. ",
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"comment": "Thank you for your review, Cathi B!",
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"comment": "Thank you for your review, Clara Vandehey! You are so kind. And can it already be three years? Time flies. I am honored to have your trust with something as precious as your hearing. ",
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"comment": "Thank you for your review, Rob Rogge! We love to hear how getting help makes a difference for the whole family.",
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"comment": "Thank you for your review, Ken Damm! Your appointments are always a joy. Many laughs are to be expected. Thank you for trusting us with your care.",
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"comment": "Thank you for your review, Barabara Soper! It was such a pleasure to meet with you. I am glad that you felt like your questions were answered. We look forward to seeing you again soon.",
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"comment": "Thank you for your review, Jim Hohnstein! It is always a pleasure to see you. You honor us with your trust with your hearing health. ",
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"comment": "Thank you for your 5-Star review, Bill Duyck! It was a pleasure working with you and your wife.",
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"comment": "Thank you for your review, Gary Stevens! It is always a pleasure to have you in the office. - Rachel and Shelleen",
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"comment": "Thank you for your review, Josh! I am so glad we could find a solution for you. Thank you for your patience!",
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"comment": "Thank you for your review, Kathy R!",
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"comment": "Thank you for your review, scott rauscher!",
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"comment": "Thank you for your review, Kim Randall! We look forward to seeing you again soon.",
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"comment": "Thank you for your review, Mr. KoneZone!",
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"comment": "Thank you for your review, Bill Guthrie! It is always a pleasure to serve you and your hearing needs.",
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"comment": "Thank you for your review, LaDonna Abers! We enjoyed meeting you and your daughter. We look forward to serving you again soon.",
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"comment": "Thank you, for your review! It has been a pleasure serving you and your wife these many years. ",
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"comment": "Thank you for your review, Teresa Eakin!",
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"comment": "Thank you! We appreciate your feedback and look forward to serving you in the years to come.",
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"comment": "Thank you, for your review Theresa! It was such a pleasure to serve you and we look forward to seeing you again soon.",
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"comment": "We are so glad that you had a positive experience. We look forward to serving you further in the years to come.",
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"comment": "I never feel that I am at a medical appointment when I come there. You are all so kind when I am there. I actually look forward to coming to my appointments.",
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"comment": "Thank you, for your positive review!",
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"comment": "Thank you for your 5-star review! Working with you has been such a joy. We always have fun when you are in and are so excited to continue with you in the years to come. ",
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"comment": "Great service. Appreciate the help with keeping my hearing aids in good condition. See you again in 3 months. Thanks",
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"comment": "Thank you for your 5-Star review, Don Ives!",
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"comment": "Shelleen and Rachel do an AMAZING job. Very thorough and informative visit. Highly recommend!",
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"comment": "Thank you for your review, Cynthia Keene!",
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"comment": "Very nice and very professional. Explained things very well and gave us a good idea of our problems and needs.",
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"comment": "Thank you for your 5-Star review, Janice !",
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"comment": "They really do listen!!",
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"comment": "Thank you for your 5-Star review, Richard & Royce Couple!",
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"comment": "Another fine visit to my hearing aid specialist, Rachel in North Plains.\n\nShe is very efficient, courteous and reliable, telling me what I need to know.\n\nRecently received a flyer in the mail \"pushing\" for trade-in of hearing aids for a NEW, Better, Faster, state of the art hearing aid. She assured me that what I currently have is adequate for my needs, no need to 'Up-grade'. I appreciate this low-sell marketing advice.\n\nThe annual maintenance plan is well worth the money, making sure that, at any time, my hearing aid devices can be repaired, tuned-up, and batteries always available. Thanks",
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"comment": "Thank you for your 5-Star review, Stan Harrod!",
"updateTime": "2021-06-18T15:53:10.511838Z"
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"comment": "Great place, very good people, proffenal in ever way.\nWith them my hearing has improved 50%.",
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"comment": "Thank you for your 5-Star review, Gene Teninty!",
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"comment": "Very professional, presented to me as very caring, up front cost. Refreshing.\nThank you\nGene Teninty",
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"comment": "Thank you for your 5-Star review, Rebecca Mathis!",
"updateTime": "2021-05-18T16:05:37.093217Z"
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"comment": "Thank you for your 5-star review and recommendation, Delinda Bergquam!",
"updateTime": "2021-05-13T00:19:21.713388Z"
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"comment": "The staff was very friendly! I had a very enjoyable experience. I will recommend this place in the future and I will return.",
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"reviewReply": {
"comment": "Thank you for your 5-Star review, Hazel Mickelsen!",
"updateTime": "2021-05-07T20:33:08.420871Z"
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"comment": "Thank you for your 5-Star review, Val Collins!",
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"comment": "Thank you for your 5-Star review, Stan Brock!",
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"comment": "Thank you, Cindy, for your kind words. It has been a pleasure to take care of you.",
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"comment": "Thank you for your review, Ginger Childs!",
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"comment": "Thank you for your review, Elaine Ledbetter!",
"updateTime": "2021-01-27T14:52:29.856726Z"
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"comment": "Excellent service .",
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"comment": "Thank you for your review and recommendation, Jon Johnson!",
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"comment": "Rachel is a kind considerate audiologist who takes wonderful care of me(others too I bet).\nI've been seeing her since the moved from Beaverton to North Plains and would recommend them to all.",
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Stefana Sardo!",
"updateTime": "2021-01-19T03:25:56.624267Z"
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"comment": "Willoughby north plains is thorough, sincere, and patient. I would recommend to anyone.",
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"reviewReply": {
"comment": "Thank you for your review!",
"updateTime": "2021-01-07T22:33:53.725207Z"
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"reviewReply": {
"comment": "Thank you for your review, Linda!",
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"reviewReply": {
"comment": "Thank you for your review, Steve!",
"updateTime": "2020-11-03T20:23:07.600945Z"
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"comment": "It was a good day, and see you next time. My hearing aids are just about paid for $182.16 left to pay.",
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"displayName": "Joanne Ostlund"
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"reviewReply": {
"comment": "Thank you for your review, Joanne!",
"updateTime": "2020-10-01T15:12:31.415042Z"
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"comment": "I have nothing but good service in this North Plains office. It is close to home, the people are knowledgeable and they are through in their exams. I have even brought my mom in for new hearing aids since the ones she has were not fitted properly by another company and kept falling out of her ears.",
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"reviewReply": {
"comment": "Thank you for your review, Michael!",
"updateTime": "2020-07-21T19:18:14.696658Z"
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"comment": "Dr. Sours has provided excellent service. Her sincere interest in the details of my hearing loss and knowledge of different hearing aids gives me great confidence\nI have had many opportunities to get to know other audiologists. They have provided a range of competencies, some good, some less so. While that may not make me an expert, it does provide me with some background to evaluate my experiences with audiologists. Without reservation I can say that your professional expertise and caring manner are the best I have encountered. I felt very confident that you were providing an accurate hearing evaluation that took into account my lifestyle, hearing aid experience, and hearing expectations.\nI believe that patients that are new to hearing loss will be comforted by the practical and intelligent way you approach them.\nI\u2019m very happy with my new hearing aids. I\u2019m hearing better than at any time during my life.\n\nThank you for taking me on as a patient. I hope that this will be the beginning of a long relationship.",
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"displayName": "Susan & Barney Kliks"
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"comment": "Thank you for your review, Barney!",
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"comment": "I have been a patient here for several years and have always had excellent personal service through several different hearing devices. In January 2020 I purchased the Via AI devices by Starkey. These are absolutely amazing hearing aids powered by the Thrive Hearing Control App connected to an Apple iPhone platform. It has been seven months since I have been wearing these, and I am still learning more about the various functions. It is fairly challenging technically.\nRachel is phenomenal and very patient! I have had several semi-urgent visits to figure out a problem and Rachel has always patiently walked me through a solution. Most notably at the height of the Covid-19 lockdown, she came out to my car in the pouring down rain with an umbrella, mask and gloves and fixed my problem through the car window. I said \u201cRachel, this is above and beyond the call of duty\u201d She said \u201cNo, this is what I do\u201d. And Shellene, (patient services coordinator) has got the most cheerful and calming phone voice whenever I have called with a new problem to be solved.\nThese ladies are my Angels to Better Hearing!\nHelping an old guy like me navigate this new stuff doesn\u2019t get any better!\nCheers, Barney Kliks",
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"comment": "Thank you for taking the time to leave us a review! We look forward to seeing you again.",
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"comment": "Visited twice this far and will be back! Level of care and detail is outstanding.",
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"comment": "EXCELLENT IN EVERY WAY!",
"createTime": "2020-01-18T23:14:52.883827Z",
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"displayName": "Shirley Brown"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-20T23:08:12.642988Z"
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"comment": "I have always had a good experiences at Willoughby Hearing in North Plains, OR. Thank you",
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"comment": "We are so Blessed and happy to find a company that still knows what real care for your customer, and customer service is all about. As a retired professional I know when someone has a heart for doing the right thing, and going the extra mile. Rachael is amazing in matching the right device to your needs. We were pleased with our last provider, but that business closed. This change to Willoughby\u2019s has more than surpassed our needs. Enjoy with confidence that you are in the right place for all your hearing needs. Worth going out of your way for! Thank You & God Bless! \ud83d\ude4f\ud83c\udffb",
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"comment": "Very helpful.",
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"displayName": "Debbie Cantrell"
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"reviewReply": {
"comment": "Thank you for your 5-star review! We appreciate you and your husband's trust. It is always a pleasure to see you.",
"updateTime": "2024-07-31T16:07:26.598777Z"
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"comment": "Super place to do business with. Everyone is very friendly there and always willing to help you out any way they can.",
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"displayName": "Jolene Adams"
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"reviewReply": {
"comment": "Thank you, Jolene! We're always happy to help!",
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"comment": "EXCELLENT CARE",
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"comment": "Had a broken piece that needed fixing, called, they said come right in. I did. It was replaced within 20 miles utes no cost to me. Wonderful helpful, and I so appreciate the reepair.",
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So above and beyond! My mom is not local but is staying with me in Hillsboro. She had a hearing aide that was not working. Willoughby’s went out of their way to accommodate and fix her hearing aide. Kind, professional and timely. Highly recommend.
Jillian Retzlaff, on GoogleVery friendly and professional in all areas. Most thorough in explaining all aspects of hearing and corrective actions possible. The receptionist is exceptional, makes one want to return soon.
Albert Thornton, on GoogleVery good experience, and yes I bought a set of aids, I recommend this place
Homer Richards, on GoogleBeen going to Willoughby Hearing for years. Great customer service!
Robert VINCENT, on GoogleMy experience with your staff in North Plains was great. Both Jeremy & Shaleen were professional, kind and willing to help with my hearing needs.
Lynn Hamm, on GoogleJeremy took good care of me and made me feel comfortable. Your service was outstanding and I thank you!
Charles Sleight, on GoogleAwesome thank you Jeremy
Vick Kuske, on GoogleGreat experience! I highly recommend! Staff was very professional and thorough!
Jeff Chambers, on GoogleThey always take great care of us when we come in.
Betty S, on GoogleThe best care and service. I highly recommend them
Cindy Akesson, on GoogleJeremy was very helpful and informative.
Kathleen Jackson, on Google
