Reviews

Dr. Sours has provided excellent service. Her sincere interest in the details of my hearing loss and knowledge of different hearing aids gives me great confidence I have had many opportunities to get to know other audiologists. They have provided a range of competencies, some good, some less so. While that may not make me an expert, it does provide me with some background to evaluate my experiences with audiologists. Without reservation I can say that your professional expertise and caring manner are the best I have encountered. I felt very confident that you were providing an accurate hearing evaluation that took into account my lifestyle, hearing aid experience, and hearing expectations. I believe that patients that are new to hearing loss will be comforted by the practical and intelligent way you approach them. I’m very happy with my new hearing aids. I’m hearing better than at any time during my life. Thank you for taking me on as a patient. I hope that this will be the beginning of a long relationship.

I have nothing but good service in this North Plains office. It is close to home, the people are knowledgeable and they are through in their exams. I have even brought my mom in for new hearing aids since the ones she has were not fitted properly by another company and kept falling out of her ears.

My hearing aids work , l am looking for better insurance to pay for hearing devices so l won't have out of the pocket payment.

I have been a patient here for several years and have always had excellent personal service through several different hearing devices. In January 2020 I purchased the Via AI devices by Starkey. These are absolutely amazing hearing aids powered by the Thrive Hearing Control App connected to an Apple iPhone platform. It has been seven months since I have been wearing these, and I am still learning more about the various functions. It is fairly challenging technically. Rachel is phenomenal and very patient! I have had several semi-urgent visits to figure out a problem and Rachel has always patiently walked me through a solution. Most notably at the height of the Covid-19 lockdown, she came out to my car in the pouring down rain with an umbrella, mask and gloves and fixed my problem through the car window. I said “Rachel, this is above and beyond the call of duty” She said “No, this is what I do”. And Shellene, (patient services coordinator) has got the most cheerful and calming phone voice whenever I have called with a new problem to be solved. These ladies are my Angels to Better Hearing! Helping an old guy like me navigate this new stuff doesn’t get any better! Cheers, Barney Kliks

We are so Blessed and happy to find a company that still knows what real care for your customer, and customer service is all about. As a retired professional I know when someone has a heart for doing the right thing, and going the extra mile. Rachael is amazing in matching the right device to your needs. We were pleased with our last provider, but that business closed. This change to Willoughby’s has more than surpassed our needs. Enjoy with confidence that you are in the right place for all your hearing needs. Worth going out of your way for! Thank You & God Bless! 🙏🏻