Reviews

I have been a patient at the Willoughby Hearing location in North Plains for a couple of years now and I just want to share about how pleased I am with the care that is shown to me whenever I come in for treatment or just have a question about something even if it's just a phone call. Rachel is so wonderful about explaining everything you could ever want to know about your hearing health. Also the gals in the reception area are so nice and very helpful and very courteous. Thank you, Willoughby, for taking such good care of me and my hearing. I am forever grateful.

Rachel brings exceptional service and professionalism to her practice. It never fails that I leave my appointment with better hearing than when I arrived. I feel confident that my COVID-19 risk is minimal due to her good techniques of cleaning her instruments and premises from her previous patient. I know I am getting the very best in technology and service from her experience and knowledge

Service today was prompt, complete, excellent. Follow-up was scheduled. Provider has/is always upbeat and positive and solved past issues by repairing or reprogramming hearing aids.

Dr. Sours has provided excellent service. Her sincere interest in the details of my hearing loss and knowledge of different hearing aids gives me great confidence I have had many opportunities to get to know other audiologists. They have provided a range of competencies, some good, some less so. While that may not make me an expert, it does provide me with some background to evaluate my experiences with audiologists. Without reservation I can say that your professional expertise and caring manner are the best I have encountered. I felt very confident that you were providing an accurate hearing evaluation that took into account my lifestyle, hearing aid experience, and hearing expectations. I believe that patients that are new to hearing loss will be comforted by the practical and intelligent way you approach them. I’m very happy with my new hearing aids. I’m hearing better than at any time during my life. Thank you for taking me on as a patient. I hope that this will be the beginning of a long relationship.

Rachel is a kind considerate audiologist who takes wonderful care of me(others too I bet). I've been seeing her since the moved from Beaverton to North Plains and would recommend them to all.